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EULIX RESEARCH

Shipping & Handling

How EULIX Research handles order requests, shipment and material handling information. Every item is supplied for laboratory research and analytical use only, and is not for human or veterinary use.

Destinations

Orders are shipped within the United States. Requests from other destinations are not processed through this site.

Shipping rate

A flat rate of $20 USD applies to non-empty orders, except orders with a product subtotal over $1,000 USD before discount and taxes, which receive 10% off and free shipping. The final total, including shipping and any applicable tax, is confirmed by email before payment.

Handling and storage

Materials are supplied as lyophilized powder. Storage conditions are stated on the label and in the batch documentation that accompanies the shipment. If that information is missing from your shipment, contact us before proceeding.

How a request becomes a shipment

  1. You submit an order request from the cart. This does not reserve stock and does not collect payment.
  2. EULIX Research confirms availability, the final total and payment instructions by email from orders@eulixresearch.com.
  3. After payment is verified, the order is prepared and dispatched. Tracking information is sent to the same email address.

Cancellations, damage and replacements

Orders may be cancelled without charge at any time before shipment. If a shipment arrives damaged, contact us with the order reference and details of the damage so the case can be reviewed. Customer-caused damage during handling or reconstitution is not eligible for a free replacement.

Read the full cancellation and replacement policy

Documentation with your shipment

Available laboratory reports are published in the COA library. Document references identify published report copies; they are not EULIX inventory lot numbers, and inventory matching remains pending. Request documentation for a specific presentation before ordering if a confirmed match matters for your work.

For laboratory research and analytical use only. Not for human or veterinary use.